Questions
Frequently asked questions
Can’t find your answer? Call or text (863) 430-5070, or send a question with a request.
How do I order?
Add the items you want to your request list and send it. Nothing is charged online: Nikki replies, usually within a day, confirms the details and sends an invoice for each item.
How do I receive the training videos?
Once your invoice is paid, you get an email within 24 hours with your login to our member portal. The portal holds the videos, the inventory lists and the other resources. Check your spam folder if it has not arrived.
Is every item sold separately?
Yes. Each training video, plan, product and service is its own purchase at its listed price. Buy only what you need, when you need it.
Are there other fees with the website or CRM?
Every website needs hosting and security at $50 a month. That keeps the site online, fast and protected, and includes up to 2 changes a month.
How long does a website take?
About 2 weeks. We send a mock-up for your approval first, so the timeline depends on you sending your materials and approving the mock-up promptly.
How long does the CRM take to build?
The CRM is set up within 3–4 days.
Do the teepees come with DIY plans?
Yes. The extra-large teepee set includes our DIY plans, so you can set up, customise and build more.
How long do teepees take to arrive?
Teepees are made to order and usually ship in about 2 weeks. Delivery time after that depends on your location.
What is your return policy?
We do not offer refunds. If a teepee or custom item arrives damaged or does not match your order, we send a replacement.
What if an item is damaged in shipping?
Damage caused in transit is the carrier’s responsibility. Contact the carrier to file a claim, and we will help you with the steps.
Do you help with website and CRM setup?
Yes. We set up both for you and support you while you learn them.
How do I get ongoing support?
Ongoing Support is its own item: 12 months of advice from our team. Add it to your request list.
Can I talk to someone first?
Yes. Call or text (863) 430-5070, or send a request with your question in the notes.
Questions first?
Pick what you need. We take it from there.
Add the items you want to your request and send it. Nikki replies personally, usually within a day, and invoices each item. Nothing is charged online.