Questions
Frequently asked questions
Can’t find your answer? Call or text (863) 430-5070, or send a question with a request.
How do I get started?
Send an inquiry about the items that interest you, from any item page or the inquiry page. It is for interest only: nothing is bought or charged online. Nikki replies personally, usually within a day.
How do I receive the training videos?
The training videos and their resources are delivered online. Nikki explains how access works when she replies to your inquiry.
Is every item sold separately?
Yes. Each training video, plan, product and service stands on its own. Ask only about what you need, when you need it.
Are there other fees with the website or CRM?
Every website needs hosting and security. That keeps the site online, fast and protected, and includes up to 2 changes a month. Nikki explains the costs when she replies to your inquiry.
How long does a website take?
About 2 weeks. We send a mock-up for your approval first, so the timeline depends on you sending your materials and approving the mock-up promptly.
How long does the CRM take to build?
The CRM is set up within 3–4 days.
Do the teepees come with DIY plans?
Yes. The extra-large teepee set includes our DIY plans, so you can set up, customise and build more.
How long do teepees take to arrive?
Teepees are made to order and usually ship in about 2 weeks. Delivery time after that depends on your location.
What is your return policy?
We do not offer refunds. If a teepee or custom item arrives damaged or does not match your order, we send a replacement.
What if an item is damaged in shipping?
Damage caused in transit is the carrier’s responsibility. Contact the carrier to file a claim, and we will help you with the steps.
Do you help with website and CRM setup?
Yes. We set up both for you and support you while you learn them.
How do I get ongoing support?
Ongoing Support is its own item: 12 months of advice from our team. Send an inquiry from its page.
Can I talk to someone first?
Yes. Call or text (863) 430-5070, or send an inquiry with your question in the notes.
Questions first?
Interested? Ask Nikki.
Send an inquiry about anything that interests you. Nikki replies personally, usually within a day. It is for interest only: nothing is bought or charged.